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How does 4rentus handle guest communications?
4rentus.org manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests all of this is preprogamed and sent out from our servers.
Our Local Contact will serve as the primary point of contact during a guest's stay. As a best practice, we recommend having to bother you only in needed our Local Contact/ cleaner will reach out to travelers prior to their arrival to confirm check-in-out details.
To cancel or decline 4rentus bookings after you confirm the dates will cost booking fee.
Homeowners are required to honor all bookings generated by Evolve. This makes it essential to update your calendar as soon as you become aware of dates that need to be blocked for personal use or maintenance. Please contact us to learn how to make an owner booking in HomeBase.
If you only rent a few weeks or even only a week the rest of the dates will be blocked off.
Rental agreement terms must be signed by renters with travelers?
Whenever travelers book your property through 4rentus, they are required to accept the terms of your
If you would like to add specific terms or rules to your rental agreement, please submit a email to our Management Team to have these added and get a confirmation email.
How does 4rentus pay me when travelers book my home?
Bookings are processed using a credit card, on deposit and check is sent to the owner in the owners name for the balance and traveler payments are automatically sent directly to your or your bank account.
We typically do not accept cash, however checks, PayPal, or other forms of payment are accepted and we can set up an account for you if you prefer direct deposit. This system is easiest and safest for the guest, and offers you the advantage of collecting traveler payments immediately.
At the time of booking, travelers are required to pay a percentage of the total nightly rate.
The remaining balance is collected 30 - 45 days prior to the check-in date. For reservations made within 30 days of the arrival date, we will collect payment in full. All guest payments are non-refundable.
Our payment processing center, Stripe, will send traveler payments directly to your account within 72 business hours. Stripe charges 4rentus owners a 2.50% credit card processing fee on all payments within the United States and 4.45% for all international transactions.
How does 4rentus get paid?
In the unlikely event of damage to my property, how do I file a claim?
Rental Guardian's Property Protection Program will provide you with up to $3,000 worth of coverage against unintentional property damages that occur while travelers are visiting your home. In the unfortunate instance that your property is damaged by a guest, you will have 14 days from the check-out date to submit a claim to Rental Guardian. Damage insurance will be added to rental by customer and if not damages will be held by customer credit card.
Photos are required to support your claim so please take pictures of any items that have been damaged.
To initiate the claim process, please follow the steps on their site.
Please feel free to contact us directly with any additional questions about your first booking. We are available Monday thru Friday from 8:00am to 6:00pm EST.
Best regards and fun renting,
The Team for Sucess